General Delivery Fees = 20$ (Assembly included)
Our team will fully unload and set up all your furniture items on delivery day. Some items will arrive pre-assembled, while some larger items (like beds and sofas) will be assembled by our team upon arrival. They'll place the furniture in the apartment and clean up before leaving.
All the paperwork will be coordinated and finalized (insurance, elevators, general building access, arrival window, etc.) prior to delivery.
After successful purchase, we will send a confirmation email and your invoice with the delivery date attached. If the date does not work within your schedule, you can always reach out to us firstname.lastname@example.org and re-arrange the delivery date.
Re-scheduling of delivery date can be arranged through email email@example.com, 3 days prior to the initial delivery date.
If your building has a service elevator, we ask that you reserve it for the delivery date and the arrival window confirmed by your Account Manager two days prior to delivery. If you have any questions about this process, please don't hesitate to ask or email to us firstname.lastname@example.org
We do deliver to walk-ups, however there are a few items in our inventory that can't be delivered without an elevator. Be sure to check the product description as you add items to your cart, and always let our team know if you're in a walk-up prior to delivery.
Dimensions of all of our products can be found on their individual product pages. While our teams are pros at maneuvering large and heavy items to fit through tight spaces, we encourage you to measure your home for all items in your order.
Our team is not authorized to remove non-Hmlet items from your apartment. However, we can definitely recommend some organizations for donating your items.
If in 30 minutes upon arrival we are unable to reach you, we will consider this as an undelivered package. Unsuccessful delivery will be charged additional $80 SGD for the next subsequent attempt.
Return & Exchange Informations
We accept most item changes up until 3 business days prior to delivery. Simply reply to your confirmation email with the changes you’d like to make and we’ll do our best to accommodate (item changes are subject to availability). Rescheduling or cancelling an order within three business days of your scheduled delivery will incur additional fees.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Once you have accepted the order and signed off on the acceptance form, the risk of damage of the goods will transfer to you immediately.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Kindly noted that there will be a cost incurred for the pick-up and delivery at $80 SGD.